Support

Need help with ErgLadder, a ladder result, a PM5 connection, or your account? Email us and describe what happened.

For a PM5 or race issue

Include your iPhone or iPad model, iOS version, PM5 firmware version, event, and the approximate time of the attempt. Please do not email a password or weigh-in photo.

For a result or ladder issue

Include the ladder and challenge, your racing name, and what you expected to happen. We can use those details to locate the attempt.

For account or privacy requests

Use the account controls in the app when available, or email us from the address associated with your account. We may need to verify your identity before changing or disclosing account information.